TERMS AND CONDITIONS
Terms and Conditions
1 a) “Us/we/our” shall mean Our Company
“You/your” shall mean you: the customer (the person or organization for whom we agree to carry out works and/or supply or materials)
c) “Representative” shall be the person we send to you to do work.
2) Jobs on an hourly rate. The total charge to you will be the time spent by our representative on the job. It will include all reasonable time spent in obtaining materials. Parts and materials supplied by us will be charged at the trade price plus 30% handling charge.
Prices do go up and down and the price will be given before our engineer is dispatched per hour.
3) Collecting material for a job: if a job requires us to pick up material we charge you for the travel time it takes to get the part, but if the first shop does not have the part in stock it will have to be your choice how much you want to spend on travel time. We will however keep you informed on how long on expected travel time.
4) Fixed Price work. Quotes will include labour and materials plus vat. The price will be fixed but manifest errors shall be exempted. Revision to quotes may occur:
5) Invoices are payable immediately at the end of each job by card or cash and we do not accept cheque's.
5a) Cancellation of jobs. If you book a engineer for an emergency, we require a debit or credit card number for a deposit agreed when the job is booked and if you cancel this job in less than 10 minutes of booking you will not incur a call out charge, however if you cancel after 10 minutes of booking then you will incur a call out fee of £35 day for the day time bookings or the full amount for out of hour service, which will be applied to the debit or credit card details supplied.
5b) All calls may be recorded for training and quality purposes.
6) Time Keeping. Every effort is made to arrive at a job at the time and date agreed with you, however we cannot accept liability for arriving late or for the late delivery or failure to supply materials.
7) You personally will be deemed to be our customer unless it is made clear to us who the customer is and we have confirmation that you have the right to instruct us on their behalf.
7a) You will be tied to these terms and conditions until the engineer has arrived at you property and you have signed the contract which you will then be tied to the terms and conditions of the contractual agreement.
7b) If we are doing work at your rented property on behalf of a landlord you the tenant has to be bound by the terms of the contract and if for any reason whatsoever the landlord refuses to pay you the tenant will be liable to pay and reclaim all cost back from your landlord.
Materials purchased as a result of work you instruct us to undertake will be charged
to you if you later cancel.
Charges will be those of our normal terms and conditions.
9*) Offer only valid if the address, landlord, name or contact number is not in our database. Which if a discount is due you will be quoted a discounted rate on the phone when you book the job.
9**) Offer only valid once our company have been paid for the recommended job and then will pass on the 10% discount or check.
9***) Special offers or any discounts shown on this website do not apply to emergency call outs - example within 24 hours of the you contacting us.
10) Guarantee. We have a 100 day guarantee period of our labour for repairs and a
12 months guarantee for new installations if the materials are supplied by us and
the duration of the manufacturer’s guarantee for all parts or equipment supplied
If you are not satisfied with our work, you must contact us, by calling us or in writing, within 7 Days of us finishing the work and let us come and inspect the work and carry out the necessary remedial work at our expense.
You agree that if you do not contact us within 7 days nor let us back in to rectify our work we shall have no liability. You agree to let our insurers inspect any works carried out by us.
11) We CANNOT guarantee our work, parts and equipment supplied to you if:
12) We accept no liability for any delay or consequences of any delay in performing our obligations if such delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.
13) We reserve the right to decline to undertake any work.
14) Goods entitlement. Goods supplied and delivered by us to you, or your premises
shall remain our property until paid for by you in full. Whilst goods remain our
property (we continue to have title over them) we have the absolute authority to
retake, sell or otherwise dispose of all or any part of these goods.
At any time and without notice we shall also be entitled to enter any premises in which our goods, or any part of them, are installed, stored or kept or it is reasonably believed to be so. We shall be entitled to seek a court injunction to prevent you from selling, transferring or otherwise disposing of such goods.
However, the risk in the goods will pass to you on delivery to you. You must insure them at replacement value and if asked you must produce evidence that they are properly insured.
15) These terms and conditions may not be released, discharged, supplemented, interpreted,
varied or modified in any manner except by an instrument in writing signed by our
duly authorized representative and you.
Our terms and conditions shall prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you.
By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.
16) These terms and conditions and all contracts awarded between us and you shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.
Disclaimer and Limitation of Liability
We hope that you find our website useful, and it is provided in good faith, however,
we assume no responsibility regarding the accuracy of any content. Any content downloaded
or obtained from this website is done at your own risk. It is up to you to take precautions
to ensure that whatever you select for your use does not contain items such as viruses,
worms or other items of a destructive nature.
The information on this website does not constitute advice, and you should seek advice specific to your circumstances before acting upon anything contained within this website.
To the maximum extent permissible in English law, in no event will we be liable to you or any other individual or entity for any direct, indirect, incidental, punitive, special or consequential damages related to any use of this website, its content or on any other hyper linked website, including, without limitation, any lost profits, lost sales, lost revenue, loss of goodwill, business interruption, loss of programs or other data even if the users or hosts are expressly advised or aware of the possibility of such damages or losses.
All content is provided by the users and hosts on an “as is” basis only. You assume all risk of loss for the use thereof. The users and hosts provide no representations, conditions and/or warranties, express or implied, including, without limitation, the implied warranties of fitness for a particular purpose, merchantability and non infringement.
We are not responsible for the content of linked, external websites.
All content on this website is protected by copyright. You may print off one copy of content from this website for your personal use. You may not reproduce or use content on this website without prior written approval, including for commercial purposes or on another website.
It is not necessary to provide us with personal information to browse this website.
Where personal information is provided to us, for instance through registration or
email, it is kept in compliance with UK privacy regulations. Personal information
is kept in good faith, but no warranty is provided beyond these regulations.
These terms and conditions govern your use of our website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.
1. SITE ACCESS
1.1 You will be able to access this Website without having to register any details with us.
2. USE OF WEBSITE
2.1 You are permitted to use our website for your own purposes and to print material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
2.2 The copyright and other intellectual property rights in all material on this Website are owned by and must not be reproduced without our prior consent.
2.3 You are not permitted under any circumstances to download any content from this website.
2.4 Subject to paragraph 2.1, no part of this Website may be reproduced without our prior written permission.
3. VISITOR CONDUCT
(a) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
3.2 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 3.1.]
4. LINKS TO AND FROM OTHER WEBSITES
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:
(a) you do not in any way imply that we are endorsing any services or products unless
this has been specifically agreed with us;
(b) you do not misrepresent your relationship with us or present any false information about us;
(c) you do not link from a website that is not owned by you; and
(d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.
5.2 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.
6. EXCLUSION OF LIABILITY
6.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.
6.2 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.
7. GOVERNING JURISDICTION
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales